TERMS OF SERVICE
By making a reservation with Journeys By Jamm (“JxJ,” “Company,” “we,” “our,” or “us”), you (“Traveler,” “Client,” or “Guest”) acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.
These Terms & Conditions form a legally binding agreement between the Traveler and Journeys By Jamm.
I. RESERVATIONS & NON-REFUNDABLE DEPOSITSAll reservations require a non-refundable deposit to secure space on the selected journey.
Reservations are not considered confirmed until:
◦ the required deposit has been received,
◦ the registration process has been completed,
◦ and these Terms & Conditions have been accepted.
All payments made to Journeys By Jamm are non-refundable unless otherwise explicitly stated in writing.
Traveler understands that Journeys By Jamm enters into contractual agreements with hotels, airlines, transportation providers, destination management companies, excursion operators, and other vendors immediately upon accepting reservations.
Because supplier payments, administrative planning, contractual commitments, and group inventory management begin well in advance of travel, all payments are considered earned and allocated on a rolling basis.
II. MONTHLY PAYMENT OBLIGATIONSFor travelers enrolled in installment payment plans, monthly payments are a material condition of this agreement.
Traveler acknowledges that:
◦ monthly payments are contractually required,
◦ payment deadlines are clearly outlined on invoices and payment plans,
◦ failure to remain current jeopardizes group contractual obligations and pricing structures,
◦ and Journeys By Jamm is not obligated to repeatedly pursue missed payments.
Traveler is responsible for tracking all payment due dates.
Journeys By Jamm strongly recommends that travelers place all payment deadlines on their personal calendars.
Failure to remain current on payments may result in:
◦ suspension of reservation privileges,
◦ removal from roommate matching consideration,
◦ withholding of trip documents,
◦ removal from communication groups,
◦ cancellation of excursions or add-ons,
◦ cancellation of the reservation,
◦ forfeiture of all funds paid,
◦ and/or additional administrative fees.
Journeys By Jamm reserves the right to cancel delinquent reservations without further notice.
III. PAYMENT DELINQUENCY & CANCELLATION POLICYPayment delinquency is handled according to the following escalation structure:
1–7 Days Past Due Traveler may receive courtesy reminders regarding the missed payment.
8–30 Days Past DueReservation is considered delinquent.
Traveler may lose access to:
◦ promotional pricing,
◦ roommate matching,
◦ installment flexibility,
◦ trip perks,
◦ and certain planning services.
31–59 Days Past DueReservation is considered at risk of suspension or cancellation.
Journeys By Jamm reserves the right to:
◦ suspend traveler services,
◦ withhold travel documents,
◦ pause participation in group planning activities,
◦ and require immediate corrective payment action.
60+ Days Past DueReservation may be canceled without further notice.
All funds paid will be forfeited.
Any remaining balances may still be subject to collections efforts where applicable.
IV. REINSTATEMENT POLICYIf a reservation is canceled or suspended due to nonpayment, reinstatement is not guaranteed.
Any approved reinstatement will require:
◦ payment of all past due balances,
◦ payment of a $250 reinstatement fee per person,
◦ and written management approval.
Reinstated reservations are subject to:
◦ current market pricing,
◦ supplier availability,
◦ airfare increases,
◦ hotel rate increases,
◦ revised occupancy structures,
◦ and additional supplier penalties.
Journeys By Jamm reserves the right to deny reinstatement requests at its sole discretion.
V. AUTOPAY ENROLLMENT & AUTHORIZATIONTravelers enrolled in monthly payment plans may be required to maintain active autopay enrollment.
By enrolling in autopay, Traveler authorizes Journeys By Jamm to automatically charge the payment method on file according to the agreed payment schedule.
Traveler is responsible for:
◦ maintaining valid payment information,
◦ ensuring sufficient available funds,
◦ and updating expired or changed cards immediately.
Removing or disabling autopay does not remove the Traveler’s contractual obligation to make timely payments.
If a payment fails:
◦ Traveler must resolve the issue within 72 hours,
◦ or the reservation may become subject to delinquency procedures and fees.
Journeys By Jamm is not responsible for overdraft fees, insufficient funds fees, or banking penalties resulting from autopay processing.
VI. FINAL PAYMENT POLICYAll reservations must be paid in full by the Final Payment Due Date listed on the invoice or payment plan.
Late payment requests must:
◦ be submitted before the final payment deadline,
◦ and receive written approval from management.
Approval is not guaranteed.
If final payment is not received within fourteen (14) days of the Final Payment Due Date:
◦ the reservation may be canceled,
◦ all monies paid will be forfeited,
◦ and any applicable supplier penalties may still apply.
VII. TRAVEL INSURANCE REQUIREMENT ACKNOWLEDGMENTJourneys By Jamm strongly recommends comprehensive travel insurance for all travelers.
Travel insurance should ideally include:
◦ trip cancellation coverage,
◦ trip interruption coverage,
◦ medical coverage,
◦ emergency evacuation,
◦ baggage protection,
◦ supplier default protection,
◦ and “Cancel For Any Reason” (CFAR) coverage where available.
Traveler acknowledges that declining travel insurance means they assume full financial responsibility for:
◦ cancellations,
◦ illness,
◦ medical emergencies,
◦ missed flights,
◦ denied boarding,
◦ weather disruptions,
◦ supplier failures,
◦ itinerary changes,
◦ personal emergencies,
◦ government restrictions,
◦ force majeure events,
◦ and all other unforeseen circumstances.
Journeys By Jamm is not financially responsible for losses incurred by uninsured travelers.
Traveler understands that travel insurance — not Journeys By Jamm — is the primary financial recovery mechanism for unforeseen travel disruptions.
VIII. NO REFUND POLICYAll payments made to Journeys By Jamm are non-refundable and non-transferable unless otherwise stated in writing.
This includes:
◦ deposits,
◦ monthly payments,
◦ upgrade fees,
◦ administrative fees,
◦ late fees,
◦ reinstatement fees,
◦ excursions,
◦ event tickets,
◦ airfare,
◦ unused services,
◦ partially used packages,
◦ and optional add-ons.
No refunds will be issued for:
◦ missed flights,
◦ missed tours or meals,
◦ unused hotel nights,
◦ voluntary withdrawal,
◦ failure to obtain travel documents,
◦ denial of entry,
◦ or traveler dissatisfaction.
Future travel credits, when offered, are issued solely at the discretion of Journeys By Jamm and are subject to expiration dates and usage restrictions.
IX. CHARGEBACKS & PAYMENT DISPUTESTraveler agrees not to initiate chargebacks or payment disputes for charges that were knowingly authorized under these Terms & Conditions.
Journeys By Jamm reserves the right to dispute any chargeback using:
◦ signed agreements,
◦ invoices,
◦ payment records,
◦ communication history,
◦ trip documentation,
◦ supplier contracts,
◦ and proof of traveler authorization.
Traveler may be responsible for:
◦ administrative recovery costs,
◦ legal fees,
◦ arbitration costs,
◦ collection expenses,
◦ and any non-recoverable supplier penalties associated with disputed payments.
X. ROOMMATES & OCCUPANCYTravelers participating in roommate matching acknowledge that:
◦ roommate assignments are not guaranteed,
◦ compatibility cannot be guaranteed,
◦ and room matching occurs only after sufficient payment progress has been made.
If a roommate:
◦ cancels,
◦ defaults,
◦ fails to pay,
◦ withdraws,
◦ or is removed from the trip,
the remaining traveler accepts responsibility for any resulting occupancy increase unless a replacement roommate is secured.
Journeys By Jamm is not financially responsible for roommate conflicts, reassignment costs, or additional accommodations resulting from interpersonal disputes.
XI. GROUP MINIMUMS & ITINERARY FLEXIBILITYCertain pricing structures, excursions, experiences, rooming arrangements, and private group activities are based on minimum participation requirements.
If minimum participation is not met, Journeys By Jamm reserves the right to:
◦ modify pricing,
◦ revise occupancy structures,
◦ substitute inclusions,
◦ alter schedules,
◦ replace vendors,
◦ or cancel specific components of the trip.
Journeys By Jamm also reserves the right to substitute:
◦ hotels,
◦ transportation providers,
◦ excursions,
◦ venues,
◦ restaurants,
◦ guides,
◦ or itinerary components
with comparable alternatives when necessary due to:
◦ supplier availability,
◦ operational needs,
◦ safety concerns,
◦ scheduling conflicts,
◦ or force majeure circumstances.
XII. TRAVEL DOCUMENTS & ENTRY REQUIREMENTSTraveler is solely responsible for obtaining and maintaining:
◦ valid passports,
◦ visas,
◦ vaccination records,
◦ testing requirements,
◦ and all other destination entry documentation.
Passports must typically remain valid for at least six (6) months after the return date of travel.
Journeys By Jamm is not responsible for costs associated with:
◦ denied boarding,
◦ denied entry,
◦ invalid passports,
◦ insufficient passport validity,
◦ incorrect legal names,
◦ visa denials,
◦ missed documentation deadlines,
◦ or failure to comply with entry requirements.
Traveler names must match government-issued identification exactly.
XIII. TRAVEL DOCUMENT RELEASEFinal travel documents, itineraries, confirmations, and travel instructions are generally released approximately 15–21 days before departure once:
supplier confirmations are finalized,
and the traveler’s account is fully paid.
Journeys By Jamm reserves the right to withhold travel documents for unpaid or delinquent accounts.
All itineraries remain subject to modification until departure.
XIV. GROUP CONDUCT & REMOVALJourneys By Jamm reserves the right to remove any traveler whose behavior is deemed:
◦ disruptive,
◦ abusive,
◦ threatening,
◦ unsafe,
◦ discriminatory,
◦ excessively intoxicated,
◦ harassing,
◦ or harmful to group dynamics.
Travelers removed from a trip:
◦ will not receive refunds,
◦ and will be solely responsible for all additional travel costs incurred.
XV. FORCE MAJEURE & COMPANY CANCELLATIONSJourneys By Jamm is not liable for delays, cancellations, interruptions, or changes caused by events beyond our reasonable control, including but not limited to:
◦ natural disasters,
◦ weather events,
◦ pandemics,
◦ government actions,
◦ political unrest,
◦ terrorism,
◦ airline disruptions,
◦ supplier insolvency,
◦ labor strikes,
◦ or other force majeure events.
Journeys By Jamm reserves the right to:
◦ postpone,
◦ restructure,
◦ modify,
◦ or cancel trips when operationally necessary.
In such situations, travelers may be offered:
◦ revised travel dates,
◦ alternate arrangements,
◦ supplier credits,
◦ company travel credits,
◦ or other remedies at the sole discretion of Journeys By Jamm and subject to supplier policies.
Any reimbursement timelines remain dependent upon supplier reimbursement timelines and operational recovery processes.
XVI. LIMITATION OF LIABILITYJourneys By Jamm acts solely as an intermediary between travelers and independent suppliers.
Journeys By Jamm is not liable for:
◦ acts or omissions of suppliers,
◦ personal injury,
◦ property damage,
◦ delays,
◦ loss of enjoyment,
◦ emotional distress,
◦ missed connections,
◦ supplier defaults,
◦ or circumstances beyond our control.
To the fullest extent permitted by law, Journeys By Jamm’s total liability shall not exceed the total amount paid directly to Journeys By Jamm for the affected reservation.
XVII. SMS & DIGITAL COMMUNICATION CONSENTBy providing contact information, Traveler consents to receive:
◦ emails,
◦ SMS communications,
◦ trip reminders,
◦ webinar reminders,
◦ payment notifications,
◦ Know Before You Go updates,
◦ promotional communications,
◦ and operational travel updates.
Message frequency may vary.
Standard carrier messaging and data rates may apply.
Travelers may opt out of promotional messaging at any time; however, opting out of operational communications may impact the traveler experience.
XVIII. DISPUTE RESOLUTION & GOVERNING LAWAny dispute arising under these Terms & Conditions shall first be addressed through good-faith written communication.
If unresolved, disputes shall be resolved exclusively through binding arbitration in the State of Georgia under the rules of the American Arbitration Association.
The laws of the State of Georgia shall govern this Agreement.
If arbitration is deemed unenforceable, venue shall exclusively remain in Fulton County, Georgia.
The prevailing party shall be entitled to recover reasonable attorney’s fees and associated legal costs.
XIX. ENTIRE AGREEMENTThese Terms & Conditions constitute the full agreement between the Traveler and Journeys By Jamm and supersede all prior verbal or written communications.
Journeys By Jamm reserves the right to update these Terms & Conditions at any time.
Continued participation in services constitutes acceptance of the updated terms.
TERMS OF SERVICE
By making a reservation with Journeys By Jamm (“JxJ,” “Company,” “we,” “our,” or “us”), you (“Traveler,” “Client,” or “Guest”) acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.
These Terms & Conditions form a legally binding agreement between the Traveler and Journeys By Jamm.
I. RESERVATIONS & NON-REFUNDABLE DEPOSITS
These Terms & Conditions form a legally binding agreement between the Traveler and Journeys By Jamm.
I. RESERVATIONS & NON-REFUNDABLE DEPOSITS
All reservations require a non-refundable deposit to secure space on the selected journey.
Reservations are not considered confirmed until:
◦ the required deposit has been received,
◦ the registration process has been completed,
◦ and these Terms & Conditions have been accepted.
Traveler understands that Journeys By Jamm enters into contractual agreements with hotels, airlines, transportation providers, destination management companies, excursion operators, and other vendors immediately upon accepting reservations.
Because supplier payments, administrative planning, contractual commitments, and group inventory management begin well in advance of travel, all payments are considered earned and allocated on a rolling basis.
II. MONTHLY PAYMENT OBLIGATIONS
Reservations are not considered confirmed until:
◦ the required deposit has been received,
◦ the registration process has been completed,
◦ and these Terms & Conditions have been accepted.
All payments made to Journeys By Jamm are non-refundable unless otherwise explicitly stated in writing.Traveler understands that Journeys By Jamm enters into contractual agreements with hotels, airlines, transportation providers, destination management companies, excursion operators, and other vendors immediately upon accepting reservations.
Because supplier payments, administrative planning, contractual commitments, and group inventory management begin well in advance of travel, all payments are considered earned and allocated on a rolling basis.
II. MONTHLY PAYMENT OBLIGATIONS
For travelers enrolled in installment payment plans, monthly payments are a material condition of this agreement.
Traveler acknowledges that:
◦ monthly payments are contractually required,
◦ payment deadlines are clearly outlined on invoices and payment plans,
◦ failure to remain current jeopardizes group contractual obligations and pricing structures,
◦ and Journeys By Jamm is not obligated to repeatedly pursue missed payments.
Journeys By Jamm strongly recommends that travelers place all payment deadlines on their personal calendars.
Failure to remain current on payments may result in:
◦ suspension of reservation privileges,
◦ removal from roommate matching consideration,
◦ withholding of trip documents,
◦ removal from communication groups,
◦ cancellation of excursions or add-ons,
◦ cancellation of the reservation,
◦ forfeiture of all funds paid,
◦ and/or additional administrative fees.
III. PAYMENT DELINQUENCY & CANCELLATION POLICY
Traveler acknowledges that:
◦ monthly payments are contractually required,
◦ payment deadlines are clearly outlined on invoices and payment plans,
◦ failure to remain current jeopardizes group contractual obligations and pricing structures,
◦ and Journeys By Jamm is not obligated to repeatedly pursue missed payments.
Traveler is responsible for tracking all payment due dates.Journeys By Jamm strongly recommends that travelers place all payment deadlines on their personal calendars.
Failure to remain current on payments may result in:
◦ suspension of reservation privileges,
◦ removal from roommate matching consideration,
◦ withholding of trip documents,
◦ removal from communication groups,
◦ cancellation of excursions or add-ons,
◦ cancellation of the reservation,
◦ forfeiture of all funds paid,
◦ and/or additional administrative fees.
Journeys By Jamm reserves the right to cancel delinquent reservations without further notice.III. PAYMENT DELINQUENCY & CANCELLATION POLICY
Payment delinquency is handled according to the following escalation structure:
1–7 Days Past Due Traveler may receive courtesy reminders regarding the missed payment.
8–30 Days Past DueReservation is considered delinquent.
Traveler may lose access to:
◦ promotional pricing,
◦ roommate matching,
◦ installment flexibility,
◦ trip perks,
◦ and certain planning services.
Traveler may lose access to:
◦ promotional pricing,
◦ roommate matching,
◦ installment flexibility,
◦ trip perks,
◦ and certain planning services.
31–59 Days Past DueReservation is considered at risk of suspension or cancellation.
Journeys By Jamm reserves the right to:
◦ suspend traveler services,
◦ withhold travel documents,
◦ pause participation in group planning activities,
◦ and require immediate corrective payment action.
Journeys By Jamm reserves the right to:
◦ suspend traveler services,
◦ withhold travel documents,
◦ pause participation in group planning activities,
◦ and require immediate corrective payment action.
60+ Days Past DueReservation may be canceled without further notice.
All funds paid will be forfeited.
Any remaining balances may still be subject to collections efforts where applicable.
IV. REINSTATEMENT POLICY
All funds paid will be forfeited.
Any remaining balances may still be subject to collections efforts where applicable.
IV. REINSTATEMENT POLICY
If a reservation is canceled or suspended due to nonpayment, reinstatement is not guaranteed.
Any approved reinstatement will require:
◦ payment of all past due balances,
◦ payment of a $250 reinstatement fee per person,
◦ and written management approval.
Reinstated reservations are subject to:
◦ current market pricing,
◦ supplier availability,
◦ airfare increases,
◦ hotel rate increases,
◦ revised occupancy structures,
◦ and additional supplier penalties.
V. AUTOPAY ENROLLMENT & AUTHORIZATION
Any approved reinstatement will require:
◦ payment of all past due balances,
◦ payment of a $250 reinstatement fee per person,
◦ and written management approval.
Reinstated reservations are subject to:
◦ current market pricing,
◦ supplier availability,
◦ airfare increases,
◦ hotel rate increases,
◦ revised occupancy structures,
◦ and additional supplier penalties.
Journeys By Jamm reserves the right to deny reinstatement requests at its sole discretion.V. AUTOPAY ENROLLMENT & AUTHORIZATION
Travelers enrolled in monthly payment plans may be required to maintain active autopay enrollment.
By enrolling in autopay, Traveler authorizes Journeys By Jamm to automatically charge the payment method on file according to the agreed payment schedule.
Traveler is responsible for:
◦ maintaining valid payment information,
◦ ensuring sufficient available funds,
◦ and updating expired or changed cards immediately.
If a payment fails:
◦ Traveler must resolve the issue within 72 hours,
◦ or the reservation may become subject to delinquency procedures and fees.
VI. FINAL PAYMENT POLICYAll reservations must be paid in full by the Final Payment Due Date listed on the invoice or payment plan.
Late payment requests must:
◦ be submitted before the final payment deadline,
◦ and receive written approval from management.
If final payment is not received within fourteen (14) days of the Final Payment Due Date:
◦ the reservation may be canceled,
◦ all monies paid will be forfeited,
◦ and any applicable supplier penalties may still apply.
VII. TRAVEL INSURANCE REQUIREMENT ACKNOWLEDGMENT
By enrolling in autopay, Traveler authorizes Journeys By Jamm to automatically charge the payment method on file according to the agreed payment schedule.
Traveler is responsible for:
◦ maintaining valid payment information,
◦ ensuring sufficient available funds,
◦ and updating expired or changed cards immediately.
Removing or disabling autopay does not remove the Traveler’s contractual obligation to make timely payments.If a payment fails:
◦ Traveler must resolve the issue within 72 hours,
◦ or the reservation may become subject to delinquency procedures and fees.
Journeys By Jamm is not responsible for overdraft fees, insufficient funds fees, or banking penalties resulting from autopay processing.VI. FINAL PAYMENT POLICYAll reservations must be paid in full by the Final Payment Due Date listed on the invoice or payment plan.
Late payment requests must:
◦ be submitted before the final payment deadline,
◦ and receive written approval from management.
Approval is not guaranteed.If final payment is not received within fourteen (14) days of the Final Payment Due Date:
◦ the reservation may be canceled,
◦ all monies paid will be forfeited,
◦ and any applicable supplier penalties may still apply.
VII. TRAVEL INSURANCE REQUIREMENT ACKNOWLEDGMENT
Journeys By Jamm strongly recommends comprehensive travel insurance for all travelers.
Travel insurance should ideally include:
◦ trip cancellation coverage,
◦ trip interruption coverage,
◦ medical coverage,
◦ emergency evacuation,
◦ baggage protection,
◦ supplier default protection,
◦ and “Cancel For Any Reason” (CFAR) coverage where available.
◦ cancellations,
◦ illness,
◦ medical emergencies,
◦ missed flights,
◦ denied boarding,
◦ weather disruptions,
◦ supplier failures,
◦ itinerary changes,
◦ personal emergencies,
◦ government restrictions,
◦ force majeure events,
◦ and all other unforeseen circumstances.
Traveler understands that travel insurance — not Journeys By Jamm — is the primary financial recovery mechanism for unforeseen travel disruptions.
VIII. NO REFUND POLICYAll payments made to Journeys By Jamm are non-refundable and non-transferable unless otherwise stated in writing.
This includes:
◦ deposits,
◦ monthly payments,
◦ upgrade fees,
◦ administrative fees,
◦ late fees,
◦ reinstatement fees,
◦ excursions,
◦ event tickets,
◦ airfare,
◦ unused services,
◦ partially used packages,
◦ and optional add-ons.
◦ missed flights,
◦ missed tours or meals,
◦ unused hotel nights,
◦ voluntary withdrawal,
◦ failure to obtain travel documents,
◦ denial of entry,
◦ or traveler dissatisfaction.
IX. CHARGEBACKS & PAYMENT DISPUTES
Travel insurance should ideally include:
◦ trip cancellation coverage,
◦ trip interruption coverage,
◦ medical coverage,
◦ emergency evacuation,
◦ baggage protection,
◦ supplier default protection,
◦ and “Cancel For Any Reason” (CFAR) coverage where available.
Traveler acknowledges that declining travel insurance means they assume full financial responsibility for:◦ cancellations,
◦ illness,
◦ medical emergencies,
◦ missed flights,
◦ denied boarding,
◦ weather disruptions,
◦ supplier failures,
◦ itinerary changes,
◦ personal emergencies,
◦ government restrictions,
◦ force majeure events,
◦ and all other unforeseen circumstances.
Journeys By Jamm is not financially responsible for losses incurred by uninsured travelers.Traveler understands that travel insurance — not Journeys By Jamm — is the primary financial recovery mechanism for unforeseen travel disruptions.
VIII. NO REFUND POLICYAll payments made to Journeys By Jamm are non-refundable and non-transferable unless otherwise stated in writing.
This includes:
◦ deposits,
◦ monthly payments,
◦ upgrade fees,
◦ administrative fees,
◦ late fees,
◦ reinstatement fees,
◦ excursions,
◦ event tickets,
◦ airfare,
◦ unused services,
◦ partially used packages,
◦ and optional add-ons.
No refunds will be issued for:◦ missed flights,
◦ missed tours or meals,
◦ unused hotel nights,
◦ voluntary withdrawal,
◦ failure to obtain travel documents,
◦ denial of entry,
◦ or traveler dissatisfaction.
Future travel credits, when offered, are issued solely at the discretion of Journeys By Jamm and are subject to expiration dates and usage restrictions.IX. CHARGEBACKS & PAYMENT DISPUTES
Traveler agrees not to initiate chargebacks or payment disputes for charges that were knowingly authorized under these Terms & Conditions.
Journeys By Jamm reserves the right to dispute any chargeback using:
◦ signed agreements,
◦ invoices,
◦ payment records,
◦ communication history,
◦ trip documentation,
◦ supplier contracts,
◦ and proof of traveler authorization.
◦ administrative recovery costs,
◦ legal fees,
◦ arbitration costs,
◦ collection expenses,
◦ and any non-recoverable supplier penalties associated with disputed payments.
X. ROOMMATES & OCCUPANCY
Journeys By Jamm reserves the right to dispute any chargeback using:
◦ signed agreements,
◦ invoices,
◦ payment records,
◦ communication history,
◦ trip documentation,
◦ supplier contracts,
◦ and proof of traveler authorization.
Traveler may be responsible for:◦ administrative recovery costs,
◦ legal fees,
◦ arbitration costs,
◦ collection expenses,
◦ and any non-recoverable supplier penalties associated with disputed payments.
X. ROOMMATES & OCCUPANCY
Travelers participating in roommate matching acknowledge that:
◦ roommate assignments are not guaranteed,
◦ compatibility cannot be guaranteed,
◦ and room matching occurs only after sufficient payment progress has been made.
◦ cancels,
◦ defaults,
◦ fails to pay,
◦ withdraws,
◦ or is removed from the trip,
the remaining traveler accepts responsibility for any resulting occupancy increase unless a replacement roommate is secured.
XI. GROUP MINIMUMS & ITINERARY FLEXIBILITY
◦ roommate assignments are not guaranteed,
◦ compatibility cannot be guaranteed,
◦ and room matching occurs only after sufficient payment progress has been made.
If a roommate:◦ cancels,
◦ defaults,
◦ fails to pay,
◦ withdraws,
◦ or is removed from the trip,
the remaining traveler accepts responsibility for any resulting occupancy increase unless a replacement roommate is secured.
Journeys By Jamm is not financially responsible for roommate conflicts, reassignment costs, or additional accommodations resulting from interpersonal disputes.XI. GROUP MINIMUMS & ITINERARY FLEXIBILITY
Certain pricing structures, excursions, experiences, rooming arrangements, and private group activities are based on minimum participation requirements.
If minimum participation is not met, Journeys By Jamm reserves the right to:
◦ modify pricing,
◦ revise occupancy structures,
◦ substitute inclusions,
◦ alter schedules,
◦ replace vendors,
◦ or cancel specific components of the trip.
◦ hotels,
◦ transportation providers,
◦ excursions,
◦ venues,
◦ restaurants,
◦ guides,
◦ or itinerary components
◦ supplier availability,
◦ operational needs,
◦ safety concerns,
◦ scheduling conflicts,
◦ or force majeure circumstances.
XII. TRAVEL DOCUMENTS & ENTRY REQUIREMENTSTraveler is solely responsible for obtaining and maintaining:
◦ valid passports,
◦ visas,
◦ vaccination records,
◦ testing requirements,
◦ and all other destination entry documentation.
Journeys By Jamm is not responsible for costs associated with:
◦ denied boarding,
◦ denied entry,
◦ invalid passports,
◦ insufficient passport validity,
◦ incorrect legal names,
◦ visa denials,
◦ missed documentation deadlines,
◦ or failure to comply with entry requirements.
XIII. TRAVEL DOCUMENT RELEASEFinal travel documents, itineraries, confirmations, and travel instructions are generally released approximately 15–21 days before departure once:
supplier confirmations are finalized,
and the traveler’s account is fully paid.
Journeys By Jamm reserves the right to withhold travel documents for unpaid or delinquent accounts.
All itineraries remain subject to modification until departure.
XIV. GROUP CONDUCT & REMOVAL
If minimum participation is not met, Journeys By Jamm reserves the right to:
◦ modify pricing,
◦ revise occupancy structures,
◦ substitute inclusions,
◦ alter schedules,
◦ replace vendors,
◦ or cancel specific components of the trip.
Journeys By Jamm also reserves the right to substitute:◦ hotels,
◦ transportation providers,
◦ excursions,
◦ venues,
◦ restaurants,
◦ guides,
◦ or itinerary components
with comparable alternatives when necessary due to:◦ supplier availability,
◦ operational needs,
◦ safety concerns,
◦ scheduling conflicts,
◦ or force majeure circumstances.
XII. TRAVEL DOCUMENTS & ENTRY REQUIREMENTSTraveler is solely responsible for obtaining and maintaining:
◦ valid passports,
◦ visas,
◦ vaccination records,
◦ testing requirements,
◦ and all other destination entry documentation.
Passports must typically remain valid for at least six (6) months after the return date of travel.Journeys By Jamm is not responsible for costs associated with:
◦ denied boarding,
◦ denied entry,
◦ invalid passports,
◦ insufficient passport validity,
◦ incorrect legal names,
◦ visa denials,
◦ missed documentation deadlines,
◦ or failure to comply with entry requirements.
Traveler names must match government-issued identification exactly.XIII. TRAVEL DOCUMENT RELEASEFinal travel documents, itineraries, confirmations, and travel instructions are generally released approximately 15–21 days before departure once:
supplier confirmations are finalized,
and the traveler’s account is fully paid.
Journeys By Jamm reserves the right to withhold travel documents for unpaid or delinquent accounts.
All itineraries remain subject to modification until departure.
XIV. GROUP CONDUCT & REMOVAL
Journeys By Jamm reserves the right to remove any traveler whose behavior is deemed:
◦ disruptive,
◦ abusive,
◦ threatening,
◦ unsafe,
◦ discriminatory,
◦ excessively intoxicated,
◦ harassing,
◦ or harmful to group dynamics.
◦ will not receive refunds,
◦ and will be solely responsible for all additional travel costs incurred.
XV. FORCE MAJEURE & COMPANY CANCELLATIONS
◦ disruptive,
◦ abusive,
◦ threatening,
◦ unsafe,
◦ discriminatory,
◦ excessively intoxicated,
◦ harassing,
◦ or harmful to group dynamics.
Travelers removed from a trip:◦ will not receive refunds,
◦ and will be solely responsible for all additional travel costs incurred.
XV. FORCE MAJEURE & COMPANY CANCELLATIONS
Journeys By Jamm is not liable for delays, cancellations, interruptions, or changes caused by events beyond our reasonable control, including but not limited to:
◦ natural disasters,
◦ weather events,
◦ pandemics,
◦ government actions,
◦ political unrest,
◦ terrorism,
◦ airline disruptions,
◦ supplier insolvency,
◦ labor strikes,
◦ or other force majeure events.
◦ postpone,
◦ restructure,
◦ modify,
◦ or cancel trips when operationally necessary.
◦ revised travel dates,
◦ alternate arrangements,
◦ supplier credits,
◦ company travel credits,
◦ or other remedies at the sole discretion of Journeys By Jamm and subject to supplier policies.
XVI. LIMITATION OF LIABILITY
◦ natural disasters,
◦ weather events,
◦ pandemics,
◦ government actions,
◦ political unrest,
◦ terrorism,
◦ airline disruptions,
◦ supplier insolvency,
◦ labor strikes,
◦ or other force majeure events.
Journeys By Jamm reserves the right to:◦ postpone,
◦ restructure,
◦ modify,
◦ or cancel trips when operationally necessary.
In such situations, travelers may be offered:◦ revised travel dates,
◦ alternate arrangements,
◦ supplier credits,
◦ company travel credits,
◦ or other remedies at the sole discretion of Journeys By Jamm and subject to supplier policies.
Any reimbursement timelines remain dependent upon supplier reimbursement timelines and operational recovery processes.XVI. LIMITATION OF LIABILITY
Journeys By Jamm acts solely as an intermediary between travelers and independent suppliers.
Journeys By Jamm is not liable for:
◦ acts or omissions of suppliers,
◦ personal injury,
◦ property damage,
◦ delays,
◦ loss of enjoyment,
◦ emotional distress,
◦ missed connections,
◦ supplier defaults,
◦ or circumstances beyond our control.
XVII. SMS & DIGITAL COMMUNICATION CONSENT
Journeys By Jamm is not liable for:
◦ acts or omissions of suppliers,
◦ personal injury,
◦ property damage,
◦ delays,
◦ loss of enjoyment,
◦ emotional distress,
◦ missed connections,
◦ supplier defaults,
◦ or circumstances beyond our control.
To the fullest extent permitted by law, Journeys By Jamm’s total liability shall not exceed the total amount paid directly to Journeys By Jamm for the affected reservation.XVII. SMS & DIGITAL COMMUNICATION CONSENT
By providing contact information, Traveler consents to receive:
◦ emails,
◦ SMS communications,
◦ trip reminders,
◦ webinar reminders,
◦ payment notifications,
◦ Know Before You Go updates,
◦ promotional communications,
◦ and operational travel updates.
Standard carrier messaging and data rates may apply.
Travelers may opt out of promotional messaging at any time; however, opting out of operational communications may impact the traveler experience.
XVIII. DISPUTE RESOLUTION & GOVERNING LAW
◦ emails,
◦ SMS communications,
◦ trip reminders,
◦ webinar reminders,
◦ payment notifications,
◦ Know Before You Go updates,
◦ promotional communications,
◦ and operational travel updates.
Message frequency may vary.Standard carrier messaging and data rates may apply.
Travelers may opt out of promotional messaging at any time; however, opting out of operational communications may impact the traveler experience.
XVIII. DISPUTE RESOLUTION & GOVERNING LAW
Any dispute arising under these Terms & Conditions shall first be addressed through good-faith written communication.
If unresolved, disputes shall be resolved exclusively through binding arbitration in the State of Georgia under the rules of the American Arbitration Association.
The laws of the State of Georgia shall govern this Agreement.
If arbitration is deemed unenforceable, venue shall exclusively remain in Fulton County, Georgia.
The prevailing party shall be entitled to recover reasonable attorney’s fees and associated legal costs.
XIX. ENTIRE AGREEMENT
If unresolved, disputes shall be resolved exclusively through binding arbitration in the State of Georgia under the rules of the American Arbitration Association.
The laws of the State of Georgia shall govern this Agreement.
If arbitration is deemed unenforceable, venue shall exclusively remain in Fulton County, Georgia.
The prevailing party shall be entitled to recover reasonable attorney’s fees and associated legal costs.
XIX. ENTIRE AGREEMENT
These Terms & Conditions constitute the full agreement between the Traveler and Journeys By Jamm and supersede all prior verbal or written communications.
Journeys By Jamm reserves the right to update these Terms & Conditions at any time.
Continued participation in services constitutes acceptance of the updated terms.
Journeys By Jamm reserves the right to update these Terms & Conditions at any time.
Continued participation in services constitutes acceptance of the updated terms.
Contact Us
Phone: +1 678-612-7159
Email: info@journeysbyjamm.com